Vonvil Junk are waste broker and waste carriers (license number CBDU109181).
Our registered office is at 16 International House, Cray Avenue, Orpington BR5 3RS, company registration number 8320509.
These Terms and Conditions set out our agreement between you “the customer” and us, “Vonvil Junk” in relation to our waste broker and waster carrier services and exclude all other terms and conditions.
Our quotations for waste clearance are given once inspection of the location has taken place. If it is not feasible for us to visit the site prior to confirming a price then our quotation will form an agreement between you and us once your acceptance has been agreed either by telephone, email or online. We reserve the right to alter our quotation and charge additional costs if the clearance differs from the original information provided by you.
If there are any access issues, or in the case of any large or heavy items that are required to be removed or if there is a need to work at height, notification must be received from you prior to our quotation.
On acceptance of our quotation you agree to provide clear and safe access to the premises.
If we are unable to park on site free of charge then any parking charges incurred will be passed to you.
Any work that we are unable to carry out due to insufficient information will be charged as a ‘Wasted Journey’.
Confirmation of Service:
Our highly skilled and trustworthy team will undertake to carry out the clearance at the agreed date and estimated time unless unforeseen circumstances prevent us from doing so.
In the event of any unforeseen circumstance you will be informed as soon as reasonably possible and a revised date and estimated time of arrival will be arranged.
Please be advised that the estimated time is not a guaranteed time.
On instructing our services you confirm that you have the full authority for us to collect and dispose of all waste items and insure that we will not incur any costs or expenses from any third party as a result of you not having authorisation.
Vonvil Junk will not be responsible for removing any hazardous or dangerous materials or substances that we detect or suspect to be on site. In this event we will not continue with the clearance and will vacate the site. If we determine that a specialist is required to remove such items already loaded onto our vehicles then all costs will be charged to you.
For the safety of our team, any broken glass or blades must not be stored in bags and should be stored in appropriate containers prior to our arrival.
All payments must be made on or prior to clearance unless a prior arrangement has been agreed in writing. Any missed payments may result in the clearance being returned to you.
All prices are subject to VAT.
Cancellation Policy/Wasted Journey:
In the event that the clearance has not commenced, the customer is entitled to cancel their agreement, in writing, within 7 days of the clearance date.
If we are unable to complete the clearance once we have arrived on site, due to omission by you, you will be charged £60 (£50 + VAT) for a wasted journey including all labour costs.
If we are unable to move any large items due to width restrictions, we may agree, at our discretion to dismantle them. Vonvil Junk will not be responsible for the reassembly if we are still unable to remove the items from the premises.
Extra charges may be incurred by you for any additional labour time.
Liability and Claims:
This clause does not exclude or limit in any way our liability for (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
Subject to the immediate paragraph above, we shall not be liable to you, whether in contract, tort, breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract. Our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the price of our services under the contract in question.
We cannot guarantee that property will not be damaged during clearance. Property should be inspected on completion of the clearance. Any damage must be notified in writing within 7 days of completion of the work. Liability will not be accepted by us after this time.
We will not be responsible for any failure to carry out a clearance due to events outside of our reasonable control including, but not limited to, any accidents, unable to use public transport or networks, any acts or threats of terrorist attack, war, explosion, storms, floods or any other natural disaster.
During a force majeure event we will extend our agreement under these terms or find a reasonable resolution to fulfil our obligation.
We reserve the right to terminate the agreement between us at any time. Termination will not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Terms
Transfer of Obligation:
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent.
We reserve the right to transfer all of our obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
All notices which are required to be given by Vonvil Junk or the Customer shall be in writing and shall be sent to the address of the recipient, or such other address as the recipient may designate by notice given in accordance with the provisions of this clause. Any such notice may be delivered by hand or by first class pre-paid letter and shall be deemed to have been served if by hand when delivered and if by first class post, 24 hours after posting.
Personal information provided by you will enable us to process and confirm your booking accordingly.
As required by the Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us.
These terms conditions and the agreement to which they relate shall in all respects be construed in accordance with English Law.
The use of Customer Information
In order for us to arrange a booking we will require your address and a contact number and an email address for you. The information is then used to process your booking and to send the booking confirmation to you. Your telephone number is required in case we need to contact you with regard to your reservation. This information may occasionally be used to notify you of any special offers we may have on our services.
We may occasionally email you for feedback on our services which we may publish on our website. However, if you would prefer not to have your comment and name published we will not do so.
We use a tracking software which is a tool suite that helps us to monitor the customer traffic to our website, allowing us to gain statistics and develop the site to better meet our customer needs. Our software does not enable us to capture any personal information.
Security of Your Personal Information
The Data Protection Acts of 1984 and 1998 requires us to adhere to strict security procedures in the storage and disclosure of information which you have given us. In this regard we may occasionally require proof of identity before we are able to disclose sensitive information to you.
Disclosure to Third Parties
Vonvil Junk will never disclose, sell, trade or rent your personal information to others unless we are required to do so by law. We may collect statistics about our customers, sales and collection patterns to third party vendors but we would never include personal information that would identify you.
In using the Vonvil Junk website, you consent to the collection for statistical purposes or as required by law as described above.
OUR COOKIES POLICY
Cookies are small files sent from a website to the browser which are stored on a user’s computer. They are completely secure and never contain any sensitive information.
Our website uses Google Analytics to gather information and monitor the behaviour or our visitors, including the pages that you visit and how long you are on our site. Google Analytics Remarketing feature allows us to advertise online which allows third party vendors to display our adverts across the internet based on past visits. In order to opt out of these advertisements then please customise the Ads Settings within your own Google Account.
We also use buttons to allow sharing on social networks including Twitter, Google+ and Facebook. These third party sites may collect information about your activity around the internet. Please check the individual policies of these sites to see how your information is used.
By using our site you consent to our policy. If you do not agree with our policy then please delete the cookies after visiting the site, or use your browser’s anonymous settings and discontinue with using our website.